Archive for June, 2007

Netgear Home Server (SC101)

June 3, 2007

Like most people, I have collected an enormous number of files that I would hate to lose.  I could do a backup to DVD’s, which I do occasionally.  Unfortunately there are too many days between backups, which means I would lose too many files.  Everyone knows that hard drives will crash.  It is not a matter of if, but when.  I wanted a system to mirror two drives.  That means both drives would always have exactly the same data for that inevitable day when the drive crashes.  It looked like Netgear SC101 would be that product.  The Netgear solution is just a box and software.  The user buys and installs the drives. 

Hardware installation was rather straightforward.  I easily opened the box and connected up each of my 500gb drives.  Then I connected the server to my network using a standard Ethernet cable.  The software installation was not as straightforward.  Each computer on the network needed the new software.  That would be fine, but the software installed better on some machines than others.  I had to uninstall and reinstall the software on one of my machines a few times.  What bothered me more were the confusing options.  You could partition the drives and set up passwords for each partition.  I eventually got the server up and running.

Once I got the server working well and mirroring working, anything I put on one drive would be automatically saved on the second drive.  At least that is what I thought.  Each time the Network software is run, it asks to check for a newer version.  I routinely choose yes.  On one occasion, Netgear updated my software and I lost contact with my server.  Not only did that machine lose contact, but also all my machines lost contact.  I had to make an appointment with a Netgear engineer and have him connect into my computer.  In about 40 minutes, he was able to give me access to my hard drive.  What surprised me was that he could not reinstate the mirroring option.  To set up mirroring, I would have to start from scratch with the hard drives.  In other words, I could copy off all my data, set up mirroring and then copy my data back.  He also told me that mirror had not been working for weeks.  I could see the differences between the two drives.

Netgear seems to have missed the boat with this server.  What I wanted and expected from a server was robust mirroring.  When one drive crashes, I could replace that drive and the system would automatically reinstate mirroring.  With this system, I would not even know which of the two drives crashed.  Considering I own many good Netgear products, I am particularly disappointed with this one.